Problem:
The Client was struggling with managing their IT operations and field staff in an automated manner as most of their processes were majorly manual which often resulted in several operational bottlenecks. They were looking to build a cloud based web application with an admin dashboard that will enable them to effectively manage their technicians, streamline their field operations, enhance customer satisfaction, and stay competitive in a rapidly evolving industry.
What was the challenge?
IT Field management teams often struggle with scattered data, inefficient communication, and real-time task coordination, particularly in industries with distributed workforces. ProjectInfo aimed to address these challenges by providing a streamlined, user-friendly SaaS application designed to optimize field operations, improve reporting accuracy, and enhance resource management.
Who was it for?
ProjectInfo was created specifically for IT field managers, technicians, and operational teams in sectors such as IT service management, construction, maintenance, and logistics, where efficient task coordination is critical for success.
What were the goals?
The primary objective was to create an intuitive platform that:
My Role: