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Overview

Nemtify is a comprehensive Non-Emergency Medical Transportation (NEMT) cloud SaaS platform designed to streamline and optimize the operations of NEMT providers. By integrating advanced scheduling, routing, invoicing and billing, fleet management, and driver communication capabilities into a single, user-friendly system, Nemtify enables providers to efficiently manage their day-to-day operations, reduce operational costs, and improve service delivery for their clients.

My Role

As the lead designer, I was involved end-to-end on the project, from discovery through to launch. I worked collaboratively with a distributed remote product team (consisting of 2 designers (myself and a junior designer), 2 front end developers, 1 back end developer, 1 full stack developer, a QA engineer and a product owner/scrum master) ensuring that the design vision aligned with user needs and business goals. My responsibilities included facilitating and conducting user interviews, product & user research, creating wireframes, developing high-fidelity designs/interactive prototypes, building a scalable design system - reducing design-to-development handoff time by 25% and speeding up feature launches, conducting usability tests with end users and stakeholders, iterating designs based on feedback and working closely with developers to bring the product to life.

Problem Statement

NEMT providers face numerous challenges that hinder efficient service delivery and increase operational costs. Common pain points include:

• Inefficient scheduling and routing: Manual scheduling and static routing often result in delays, missed appointments, and wasted resources.
• Poor fleet visibility: Difficulty in tracking vehicle locations, statuses, and driver availability leads to operational inefficiencies.
• Fragmented invoicing and billing processes: Managing invoicing and billing manually or through disconnected systems increases errors and administrative burden.
• Communication gaps: Lack of real-time communication between dispatchers and drivers results in poor coordination and delays.

Nemtify was designed to address these challenges by providing an all-in-one, cloud-based platform that automates and optimizes critical NEMT operations.

Goals